A Message From Our President and CEO

At ONE Gas, our vision is to be a premier natural gas distribution company, creating exceptional value for our stakeholders – our employees, customers, investors and the communities we serve. Our mission is to deliver natural gas for a better tomorrow. We understand that operating a sustainable business is an essential component of creating a better tomorrow. Our core values – safety, ethics, inclusion and diversity, service and value – are the foundation for all that we do and guide our sustainability strategy.

Read Pierce's Full Message
Pierce H. Norton II
Pierce H. Norton II President and CEO
ONE Gas, Inc.

Corporate Governance and Ethics

Our governance practices and policies reflect ONE Gas’ strong commitment to our investors, employees, and community. We are committed to the highest level of ethical standards in everything we do and make decisions by evaluating outcomes through the lens of our core values.

Learn More
Corporate Governance and Ethics

2019 Highlights

At ONE Gas, our goal is to continuously improve. We are pleased to present our 2020 Sustainability Report, covering environmental, social, and governance (ESG) progress and performance for calendar year 2019. We look forward to sharing some of our highlights with you. Please contact us at sustainability@onegas.com with questions or feedback.


5 Year

cast iron replacement program completed ahead of schedule


First Quartile

For the third year in all safety metrics tracked by the American Gas Association



metric tons of CO2e reduced annually as the result of our 2019 energy efficiency programs, which is equivalent to removing 6,274 cars from the road


27 million

gallons of water saved through 2019 energy efficiency programs


Top 25%

Employee engagement scores were in the top quartile of Gallup’s Overall Company Database


number of safety incidents in company history


increase in women in leadership roles since 2016


reduction in pipeline CO2e emissions through pipeline replacement programs since 2014


active members of our Employee Resource Groups

Responsible Environmental Stewardship

Natural gas is a safe, efficient, affordable, and reliable energy source. At ONE Gas, we believe we have a shared responsibility to care for our planet and are committed to finding ways to reduce emissions and engage in proactive conservation efforts, as we move toward a low carbon future.

Learn More

Technology and End-Use Efficiency

We work closely with our customers to encourage end-use conservation through education campaigns and customer programs. We continue to invest in the development and adoption of innovative technology that improves operational and end-use efficiencies, and allows us to continue to provide safe, reliable, cost-effective service in a low-carbon future.

Learn More

Our Employees

To build a better tomorrow for everyone, we support our employees, customers and communities. Our culture is built on our core values – safety, ethics, inclusion and diversity, service, and value – and drives employee engagement. Advancing a safe, ethical, inclusive and diverse culture for our 3,600 employees creates a high-performing workforce and an environment where top talent wants to work. Our employees care as much about one another as they do the customers we serve.

Learn More

Inclusion and Diversity

At ONE Gas, we stand for inclusion and diversity, equality, and the value and voice of every employee. We believe in listening to understand and learning from what we hear. As a leader in our industry and the communities we serve, we are committed to listening, learning and leading. As part of our commitment, our Inclusion and Diversity Council, chaired by our CEO, provides governance and guidance for implementing our I&D strategy and sharing our vision of an inclusive and diverse workforce.

Click to read more
Our Communities

Our Communities

At ONE Gas, social responsibility begins with understanding the needs of our communities. And we’re dedicated to doing just that. Our commitment to be a responsible and engaged corporate citizen means we contribute to the well-being of the communities where we operate and where our employees live and work.

Click to read the Community Investments Report

Response to COVID-19

As part of our culture of safety, we’ve closely monitored the coronavirus and have taken precautions to continue to provide safe, reliable service while protecting our employees, customers, and communities.

Learn More
2020 Sustainability Report

Download Report

2020 Sustainability Report ( 9.6 MB )