As part of our culture of safety, we’ve closely monitored the coronavirus and have taken precautions to continue to provide safe, reliable service while protecting our employees, customers, and communities.

We never shut down

Throughout this pandemic, we have continued operating safely and efficiently. Our business continuity plan allowed us to quickly establish a cross-functional pandemic task force representative of the entire organization. Collectively, we developed a multi-tiered response plan that adjusts how we work based on the risk level of the virus-related activity in our operating areas.

We protected our employees

Nearly half of our 3,600 employees transitioned to working remotely. For those who remained in the field, we implemented social distancing and hygiene guidelines and added additional Personal Protective Equipment.

We are here for our customers

To ease financial burdens resulting from the pandemic, we’ve offered a variety of options to make payments or set up alternative payment plans. We also temporarily suspended disconnects to ensure our customers continued to have safe and reliable service as we adjusted to the impact the pandemic had on people’s lives. Visit our COVID-19 response website for ongoing updates at www.onegas.com/coronavirus

We supported our communities

We’ve also donated financial support through the ONE Gas Foundation to nonprofits in Kansas, Oklahoma and Texas to provide emergency relief assistance to residents impacted by COVID-19.

The ONE Gas Foundation has donated $250,000 to non-profit organizations in Oklahoma, Kansas and Texas to provide emergency relief assistance to residents impacted by COVID-19.