Engaged Workforce

Advancing a safe, ethical, inclusive and diverse culture for our 3,600 employees creates a high-performing workforce and an environment where top talent wants to work. Our employees care as much about one another as they do the customers we serve.

In 2019, we again had record-breaking participation in our annual employee engagement survey, with more than 90% of employees providing feedback. Employee engagement scores were in the top quartile of Gallup’s Overall Company Database.

Environmental, Safety, Health and Compliance

Safety is our number one core value and at the foundation of everything we do. In 2019, this commitment resulted in the lowest number of safety incidents in our company’s history. ONE Gas also ranked in the top quartile of all three safety metrics tracked by the American Gas Association (AGA).

Safety doesn’t just happen. It’s driven by our 3,600 employees who have committed to a culture of zero harm. Success is reliant on continuous education and training, real time reporting and shared responsibility that ensures our employees know what is expected to keep themselves, their teammates, our customers and communities safe.

Total Recordable Incident Rate (TRIR)

4TH

3RD

2ND

1ST

OGS

Total Recordable Incident Rate (TRIR) was 1.04 incidents per 200,000 work hours.

Days Away, Restricted of Transferred (DART)

4TH

3RD

2ND

1ST

OGS

Days Away, Restricted or Transferred (DART) was 0.25 incidents per 200,000 work hours.

Preventable Vehicle Incident Rate (PVIR)

4TH

3RD

2ND

1ST

OGS

Preventable Vehicle Incident Rate (PVIR) was 1.75 incidents per million miles driven.

In 2019

ONE Gas experienced the lowest number of safety incidents in company history.

Steering Committee

Our safety efforts are overseen by our Environment, Safety, Health & Compliance (ESH&C) Steering Committee, whose primary purpose is to provide vision, leadership, direction, and oversight of our ESH&C programs, processes, and management systems for the protection of the employees, the environment, and the communities we serve, as well as the systems focused on the safe design and operation of our system.

SENIOR VICE PRESIDENT*
Operations - Committee Chair

SENIOR VICE PRESIDENT*
Administration, CIO

SENIOR VICE PRESIDENT*
CFO

SENIOR VICE PRESIDENT*
Commercial

SENIOR VICE PRESIDENT*
General Counsel

MANAGING VICE PRESIDENT
Field Operations

VICE PRESIDENT OF OPERATIONS
Kansas

VICE PRESIDENT OF OPERATIONS
Oklahoma

VICE PRESIDENT OF OPERATIONS
Texas

VICE PRESIDENT
Commercial Activities

VICE PRESIDENT*
Communications, Public Affairs
and Inclusion & Diversity

VICE PRESIDENT
Customer Service

VICE PRESIDENT
Environment, Safety & Health

VICE PRESIDENT
Resource Management

VICE PRESIDENT
System Integrity

*Reports to CEO

Pipeline Safety Compliance Program

Our Pipeline Safety Compliance Program supports the company’s commitment to safety. Through this program, we have established the framework and processes to achieve compliance with safety and operational regulations and requirements to continuously improve. Our Pipeline Safety Compliance Group (PSCG) works alongside Operations to review procedures, records and documentation to verify compliance with laws and regulations that govern our industry.

As part of these efforts, we are in the process of incorporating a systematic framework that aligns with American Petroleum Institute (API) 1173, for pipeline safety which utilizes a Plan-Do- Check-Act cycle and allows for continuous improvement. The framework includes10 key elements:

1. Leadership Commitment
2. Stakeholder Engagement
3. Risk Management
4. Operational Controls
5. Incident Investigation

6. Safety Assurance
7. Continuous Improvement
8. Emergency Preparedness
9. Competence and Training
10. Documentation and Recordkeeping

Forward-Looking Statements

CAUTIONARY STATEMENTS RELEVANT TO FORWARD-LOOKING INFORMATION FOR THE PURPOSE OF “SAFE HARBOR” PROVISIONS OF THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995
This Sustainability Report contains forward-looking statements, which are based on our current assumptions and expectations. Forward-looking statements may include words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” “should,” “goal,” “target,” objective,” “strategy,” “opportunity,” “seek,” “pursue,” “forecast,” “guidance,” “could,” “will,” “should,” “may,” “continue,” “might,” “potential,” “scheduled,” “budgets,” “outlook,” “trends, “focus,” “on schedule,” “on track,” “poised,” “is slated” and other words and terms of similar meaning. The principle forward-looking statements in this report include our sustainability commitments and programs; our business plans, initiatives and objectives; and our assumptions and expectations. All such forward-looking statements are intended to enjoy the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995, as amended. Although we believe that our expectations regarding future events are based on reasonable assumptions, we can give no assurance that such expectations and assumptions will be achieved. The most important factors that could cause our actual results to differ from our forward-looking statements are described under Part I, Item 1A, Risk Factors, and Part II, Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operation, Forward-Looking Statements, in our annual report on Form 10-K for the fiscal year ended December 31, 2019, which should be read in conjunction with the forward-looking statements in this report. Forward-looking statements speak only as of the date they are made, and we do not undertake any obligation to update any forward-looking statement.

Our Employees